Client Service - What our customers say!

 

Client service is usually the difference between a good experience and a bad one.

We pride ourselves on our ability to listen to our clients and answer their questions whilst giving solutions that suit the job at hand and assist the client to understand what is happening.

At Mercury Printing Services we use a Quality Assurance process to check your job at multiple points during it's passage from approval to delivery. We don't leave things to chance, we check and double check to ensure that we keep your job on time and to the best quality we can provide.

While we don't actively seek client feedback or praise, we are pleased to say that positive feedback is something we receive often.

 

This is typical of what we receive;

 

BNI South Australia

When I was told by BNI's National Office just 48 hours prior to a major regional training event that their printer in Perth had let them down and my support resources wouldn't arrive in time, I immediately reached out to Paul Jones from Mercury Printing.

The job was made more complex by the limited print run which made it unsuitable for his in-house offset machines. Once I explained the urgency of the situation, Paul was extremely proactive liaising with me and his preferred digital printer. He gave me sound advice on suitable print stock and kept me in the loop at every stage regarding completion by my deadline.

I was extremely happy with the final look and feel of the pamphlet. Paul's pricing was very reasonable, especially considering the short turn-around and he even personally delivered them to me!

 

Simon Derrick-Roberts
Regional Director for BNI South Australia

 


 

Stanvac Contracting and Oz Mini Bins, SA

Mercury Printing Services have provided exceptional printing services to Stanvac Contractors Pty Ltd and Oz Mini Bins for many years.

They have an experienced team of people who are quickly able to provide printing solutions to suit our many and varied requirements.

Mercury Printing Services use an environmentally friendly print process and
eco-friendly paper which has significant importance for us as it contributes towards our ZeroC status.

We have found their service and on-time delivery 'second to none', and have no hesitation in recommending the team at Mercury Printing Services to anyone who requires a prompt, efficient and helpful printing service.

 

Margaret Manning - General Manager

 


 

The Vines of Reynella, Golf Club, SA

"As Manager of The Vines Golf Club of Reynella, I write to you as a satisfied client of Mercury Press, having recently received the delivery of our 2009/2010 Members Handbook and other items including envelopes with our printed logo.

While this letter is a personal communication, the sentiment is endorsed by the Management Committee of this Club.

Our dealings with your firm over the past years since our previous printer ceased business, has been excellent, with the quality of your work, the timely receipt of goods at an agreed time and at the quoted cost, having always been to our satisfaction.

Should you wish at any time to direct a potential client to me to personally endorse your company, I would be pleased to do so.

The Vines Golf Club looks to a continuation of business with Mercury Printing."

 

Paul Sutcliffe - General Manager

 


 

Redden Advertising & Design, SA

"We have been in the business of print and advertising for over 19 years and we have worked with many printers on behalf of our clients and I can unreservedly say that Mercury Printing Services stands out in the field of printing due to their commitment to quality and client service, and their ability to assist us to get the job right. Being able to design to the full capability of Mercury gives us more scope with our clients, as we know that the job will come up looking tops - no ifs, no buts.

Plenty of printers say they can deliver quality and service, but we have had some long and painful experiences to say they cannot. With Mercury, they deliver what they say they will - everytime. Mercury Printing Services is an integral and trusted print provider to Redden Advertising & Design - their prompt and friendly client service is a revelation!"

 

Peter Redden - Proprietor

 


 

 

"Client service is usually the difference between a good experience and a bad one."

Read
what our Happy
Customers

have to say

Contact Us

Unit 1 - 20 Ellemsea Circuit
LONSDALE SA 5160

08 8382 4466

08 8382 2166

sales@mercuryprinting.com.au

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